Welcome! Here you'll find answers to common questions about your order, our policies, and how your support helps **The Rainbow Circles**.
👉 Quick Jumps:
🛍️ Section 1: Orders & Shipping
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Venmo through our secure checkout provided by Big Cartel.
Q: When will my order ship?
A: We typically process orders within 3-5 business days of purchase. You will receive a separate shipping notification and tracking number once your order is on its way.
Q: Where do you ship, and what are the shipping costs?
A: We currently only ship within in the USA. Shipping costs are $5.00.
Q: What if my package is lost or stolen?
A: Once a package leaves our facility, we are not responsible for loss or theft. Please contact the shipping carrier immediately to file a claim. If you have issues, you may also reach out to us at [email protected], and we will assist you as best as we can.
🔄 Section 2: Returns & Exchanges
Q: What is your return and exchange policy?
A: We accept returns and exchanges within 30 days of delivery, provided the items are in unworn condition. Please review the full details below.
Eligibility & Item Condition
For a return or exchange to be eligible, the item must be:
- Unworn and unwashed.
- In the same condition that you received it.
Who Pays for Shipping?
- General Returns/Exchanges (e.g., Wrong Size): Supporters are responsible for all return shipping costs.
- Defective or Wrong Item Sent: If your item is defective, damaged, or we made an error in shipping, we will cover the cost of return shipping and send out the correct replacement item at no additional charge to you.
Q: How do I start a return or exchange?
A: To begin, please follow these simple steps:
- Email Us: Send an email to
[email protected]with your Order Number and a brief reason for the return. - Wait for Instructions: Our team will review your request and reply with detailed instructions on where to ship your item.
💖 Section 3: About Our Mission & Donations
Q: Is The Rainbow Circles a nonprofit organization?
A: Yes! The Rainbow Circles is a registered 501(c)(3) nonprofit organization. 100% of all proceeds go towards providing free therapy to LGBTQIA+ folks in need on the Front Range in Colorado!
Q: How are the purchases and donations handled?
A:
- T-Shirt Price: The price of your merchandise is not tax-deductible, as it covers the cost of production and shop operation.
- Optional Donations: Any amount designated as a separate, optional donation during the checkout process is a final, non-refundable gift to The Rainbow Circles.
Q: How do I get a tax receipt for my donation?
A: Your optional financial gifts (separate from merchandise purchases) may be tax-deductible to the extent allowed by law.
For a tax-deductible receipt, please contact us directly:
- Email:
[email protected] - Please include: The name, date, and amount of your donation.
Important Tax Note for Donors
The IRS requires donors to have a written acknowledgment from the charity for any single donation of $250 or more. Please ensure you retain the receipt we provide for your records. For specific advice on your tax situation, please consult a qualified tax professional.